Refund policy

Refund & Returns Policy

We stand behind the quality of our products. If you are not satisfied, please review the conditions below before submitting a request.

1 Eligibility for Returns

• Returns are accepted within 14 days of delivery, provided the product is unused, in its original packaging and in resaleable condition.
• Products that have been used, damaged by the customer, or returned without original packaging will not be accepted.
• For hygiene reasons, compression boots and wearable recovery products that have been used cannot be returned unless faulty.
• Change of mind returns are accepted within 14 days — return shipping costs are at the customer's expense.

2 Faulty or Damaged Products

• If your product arrives damaged or faulty, please contact us within 48 hours of delivery with photo or video evidence.
• We will offer a replacement, repair or full refund at our discretion depending on the nature of the fault.
• Cima Recovery covers return shipping costs for confirmed faulty items only.

3 Refund Process

Once your return is received and inspected, we will notify you of the outcome within 5 business days. Approved refunds will be processed to your original payment method within 7 to 10 business days. Please note that original shipping costs are non-refundable unless the return is due to a fault on our part.

4 Warranty

All Cima Recovery products come with a 12-month warranty from the date of purchase covering manufacturing defects. If your product develops a fault within the warranty period, please contact us at orders@cimarecovery.com with your order details and supporting evidence and we will resolve it as quickly as possible.

5 Non-Returnable Items

• Used wearable recovery products (hygiene grounds)
• Items returned after 14 days of delivery
• Items damaged due to misuse or failure to follow product instructions