Refund & Returns Policy
We stand behind the quality of our products. If you are not satisfied, please review the conditions below before submitting a return request.
Eligibility for Returns
Returns are accepted within 14 days of delivery, provided the product is unused, in its original packaging and in resaleable condition. Products that have been used, damaged by the customer, or returned without original packaging will not be accepted. For hygiene reasons, compression boots and wearable recovery products that have been used cannot be returned unless faulty. Change of mind returns are accepted within 14 days — return shipping costs are at the customer's expense.
Faulty or Damaged Products
If your product arrives damaged or faulty, please contact us within 48 hours of delivery with photo or video evidence. We will offer a replacement, repair or full refund at our discretion depending on the nature of the fault. Cima Recovery covers return shipping costs for confirmed faulty items only.
Refund Process
Once your return is received and inspected, we will notify you of approval or rejection within 5 business days. Approved refunds are processed to your original payment method within 7–10 business days. Shipping costs are non-refundable unless the return is due to a fault on our part. Partial refunds may be issued for items returned in a condition other than original.
Non-Returnable Items
- Used wearable recovery products (hygiene grounds)
- Items returned after 14 days of delivery
- Items damaged due to misuse or failure to follow product instructions