Cima Recovery Terms & Conditions

By purchasing from Cima Recovery you agree to the following policies.

1. Terms & Conditions

These terms govern your use of cimarecovery.com and any purchase made through our store. By placing an order you confirm you have read and accepted these terms.

1.1 General

Cima Recovery reserves the right to update these terms at any time without prior notice.
All prices are listed in AED and are inclusive of VAT where applicable.
Product images are for illustrative purposes only. Minor variations in colour or appearance may occur.
We reserve the right to cancel or refuse any order at our discretion, including cases of suspected fraud or pricing errors.
Orders are only confirmed once payment has been successfully processed and you receive an order confirmation email.

1.2 Shipping & Delivery

Estimated delivery times are 7–14 business days from order confirmation. These are estimates only and not guaranteed.
Cima Recovery is not liable for delays caused by customs, courier issues, or circumstances beyond our control.
Risk of loss transfers to the customer upon dispatch. Cima Recovery is not responsible for lost or stolen packages once marked as delivered.
Customers are responsible for ensuring a correct and accessible delivery address is provided at checkout.

1.3 Intellectual Property

All content on cimarecovery.com including images, logos, text and branding is the property of Cima Recovery and may not be reproduced without written consent.

2. Payment Policy

We accept payment via all major credit and debit cards, PayPal, Apple Pay and Google Pay. All transactions are processed securely through our payment provider.

Full payment is required at the time of purchase. Orders will not be processed until payment is confirmed.
Cima Recovery does not store your card or payment details. All payment data is handled by our secure third-party payment processor.
In the event of a failed payment, your order will not be processed. Please contact your bank or try an alternative payment method.
All prices are displayed in AED. International customers may be subject to currency conversion fees by their bank — this is outside our control.
If a payment is found to be fraudulent, we reserve the right to cancel the order and report the matter to the relevant authorities.

3. Refund & Returns Policy

We stand behind the quality of our products. If you are not satisfied, please review the conditions below before submitting a request.

3.1 Eligibility for Returns

Returns are accepted within 14 days of delivery, provided the product is unused, in its original packaging and in resaleable condition.
Products that have been used, damaged by the customer, or returned without original packaging will not be accepted.
For hygiene reasons, compression boots and wearable recovery products that have been used cannot be returned unless faulty.
Change of mind returns are accepted within 14 days — return shipping costs are at the customer's expense.

3.2 Faulty or Damaged Products

If your product arrives damaged or faulty, please contact us within 48 hours of delivery with photo or video evidence.
We will offer a replacement, repair or full refund at our discretion depending on the nature of the fault.
Cima Recovery covers return shipping costs for confirmed faulty items only.

3.3 Refund Process

Once your return is received and inspected, we will notify you of approval or rejection within 5 business days.
Approved refunds are processed to your original payment method within 7–10 business days.
Shipping costs are non-refundable unless the return is due to a fault on our part.
Partial refunds may be issued for items returned in a condition other than original.

3.4 Non-Returnable Items

Used wearable recovery products (hygiene grounds)
Items returned after 14 days of delivery
Items damaged due to misuse or failure to follow product instructions

4. Warranty Policy

All Cima Recovery products come with a 12-month warranty from the date of purchase covering manufacturing defects and product failures under normal use.

4.1 What is Covered

Manufacturing defects and component failures under normal use
Motor or pump failures not caused by physical damage or misuse
Electrical faults not caused by incorrect voltage or improper use

4.2 What is Not Covered

Physical damage, drops, water damage or misuse
Normal wear and tear
Damage caused by using the product outside of its intended purpose
Products with tampered or removed serial numbers

4.3 How to Claim Warranty

Email orders@cimarecovery.com with your order number, a description of the fault and supporting photos or video. Our team will assess your claim within 5 business days and advise next steps.

5. Complaints Process

We take all complaints seriously and aim to resolve every issue fairly and promptly.

Step 1 — Contact Us

Email complaints@cimarecovery.com with your full name, order number, and a clear description of your complaint. We aim to acknowledge all complaints within 24 hours.

Step 2 — Investigation

Our team will investigate your complaint and aim to provide a full response within 5 business days. We may request additional information such as photos, videos or order details.

Step 3 — Resolution

We will offer a fair resolution which may include a replacement, refund, store credit or another appropriate remedy. Cima Recovery's decision is final.